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Can't activate
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"City Car Driving" general discussion forum for English users

TOPIC: Can't activate

Re: Can't activate 15 Oct 2013 10:44 #16501

  • Kivlov
  • OFFLINE
  • Developer
  • Posts: 1683
Arfman wrote:
Hello,

I bought City Car Driving about a year ago (1.2). Now I installed 1.3 but I cannot activate, key is wrong. I can't find anything about an upgrade to 1.3. Tried to upgrade (buy it) with the product code from 1.2 but that isn't valid either.

How can I activate 1.3? Windows 8.1, running the sim as Administrator. Windows 7 compatibility mode also didn't work. Please help.

Hello,

Please, try these steps:

1. Turn of the UAC - windows.microsoft.com/en-us/windows-vista/turn-user-account-control-on-or-off

2. Temporary turn off any antivirus or firewall software.

After that run the game as administrator (right click on its' shortcut and choose "Run as administrator" in the context menu) and enter your activation key again.
Best regards, Eugene,
Forward Development, Ltd.

Re: Can't activate 21 Oct 2013 10:36 #16875

  • Arfman
  • OFFLINE
  • Novice
  • Posts: 9
Yes, tried that, did not work. Please help me activate this game again, I don't get why it won't work.

Re: Can't activate 21 Oct 2013 12:50 #16879

  • Kivlov
  • OFFLINE
  • Developer
  • Posts: 1683
Arfman wrote:
Yes, tried that, did not work. Please help me activate this game again, I don't get why it won't work.

I think Gordon Dixon in this topic - citycardriving.com/component/kunena/?func=view&catid=5&id=7566 - successfully resolved the similar problem. I think you should try following his method.
Best regards, Eugene,
Forward Development, Ltd.

Re: Can't activate 21 Oct 2013 14:19 #16883

  • Arfman
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  • Novice
  • Posts: 9
Thank you, but that didn't work either. I REALLY think my key is invalid because I never uninstalled it, I just formatted my harddrive.

The mail also says "Ciy Driving 1.2 key", and I downloaded 1.3. Could that be the problem?

EDiT: after the 4gb patch and requesting a new key, activation works! Hurrah! But you guys need to make sure this game is compatible with Windows 8(.1), it's a real hassle. Activated DX11 mode and now the game won't start anymore ...
Last Edit: 21 Oct 2013 14:25 by Arfman.

Re: Can't activate 21 Oct 2013 16:23 #16897

You need to download and install DX11 because the installer for CCD doesn't include DX11, it only includes DX9
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Re: Can't activate 21 Oct 2013 23:24 #16920

  • Arfman
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  • Posts: 9
I already had DX11 (Windows 8.1). I don't know what changed, but half an hour later, it started up and is activated. Yay!

Re: Can't activate 22 Oct 2013 12:31 #16941

  • Kivlov
  • OFFLINE
  • Developer
  • Posts: 1683
Arfman wrote:
Thank you, but that didn't work either. I REALLY think my key is invalid because I never uninstalled it, I just formatted my harddrive.

In that case the game should tell you: "The key you entered does not appear to be valid. Please try again."
But it's not your case.

Have you tried to install the game in other folder? Better - on another logical disk?
Best regards, Eugene,
Forward Development, Ltd.
Last Edit: 22 Oct 2013 12:32 by Kivlov.

Re: Can't activate 22 Oct 2013 12:35 #16943

  • topgear000
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  • Guru
  • Die hard Audi and Land Rover fan!
  • Posts: 479
Already determined the issue. Because you didn't uninstall the game BEFORE reformatting, the game is still registered, because you didn't u register it before reformatting. And because you can on,y use the product key once, then sorry to be the one to break the news, but this means your up for a new product key.
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Re: Can't activate 22 Oct 2013 12:59 #16946

  • Kivlov
  • OFFLINE
  • Developer
  • Posts: 1683
topgear000 wrote:
Already determined the issue. Because you didn't uninstall the game BEFORE reformatting, the game is still registered, because you didn't u register it before reformatting. And because you can on,y use the product key once, then sorry to be the one to break the news, but this means your up for a new product key.

In described case - the serial number allows the user to re-register the game on a new product code. It's not a reason. Such problem can appear only if the game will be activated on 2 active computers simulteously.
Best regards, Eugene,
Forward Development, Ltd.

Re: Can't activate 22 Oct 2013 17:10 #16955

  • Arfman
  • OFFLINE
  • Novice
  • Posts: 9
Kivlov wrote:
Arfman wrote:
Thank you, but that didn't work either. I REALLY think my key is invalid because I never uninstalled it, I just formatted my harddrive.

In that case the game should tell you: "The key you entered does not appear to be valid. Please try again."
But it's not your case.

That was my error message, indeed. Solved it by requesting a new activation, turn off UAC, applying 4GB patch (don't know which one as I tried them all).
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