Knotte wrote:
Of course I already went through all these points.
They seem to have nothing to do with this audio.dll issue.
You seem did not read until the end:
Q: Actions described above haven't helped me. What should I do now?
A: Actions above help in the most cases, but if these actions didn't help you, please, send us an email to
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
with following information:
1. Your order ID or serial number to identify you as our customer.
2. Detailed problem description and steps, which you've done to cause the problem.
3. Attach a screenshot of the error (if there's one).
4. Attach a DirectX diagnostic file from your PC, where the problem is. To create this file, please, follow these steps:
● From your Windows "Start" button, select "Run..."
● Type DXDIAG in the "Open:" field and hit Enter.
● DXDIAG will start, and may display a prompt that begins "Do you want to allow DxDiag to check if your drivers are digitally signed..." Answer "Yes" to this query if it appears.
● A window entitled "DirectX Diagnostic Tool" appears, and in the lower left corner, a progress meter begins to advance towards the right as DXDIAG collects information relating to the system's hardware and Windows component configuration.
● When the progress indicator disappears, hit the "Save All Information" button. Then save this file as DXDIAG.TXT where it can be easily located. By default, DXDIAG will place this file on your Desktop.
Note: If you do not see a button that allows you to save the output, you will need to log on to the Windows as the Administrator.
We will research all this information and then will advise you next steps.
