Hello, please mail us. Our e-mail is:
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. In your letter, please, provide us following information:
● Your full name, country and city;
● Version of the game, which you've bought (1.0 or 1.2);
● Your order ID;
● Your method of payment;
● Time and date when you've paid;
● E-mail, which you entered, when was paying.
Without such information with can't help you.