Hello,
If you speak English, no need to post in the General (International) category. I've moved your thread to the General (English) category

.
If you have not found an email with the serial number in your mailbox, please, provide us with following information:
● Your full name, country and city;
● Version of the game, which you've bought;
● Your order ID (if remember);
● Your method of payment;
● Time and date when you've paid;
● E-mail, which you entered when paying.
Please send all this information to our e-mail:
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Without such information we can't help you.