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TOPIC: Bought the game and received two sales Email

Bought the game and received two sales Email 31 Jul 2014 12:53 #32496

I received two sales Email, but not the serial number anyone know how many days does it take to get the serial number? One of my sales email is thanking me for the purchase the other one is that my order is being reviewed. BTW they took out the money.
Last Edit: 31 Jul 2014 13:03 by Jinglebells.
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Re: Bought the game and received two sales Email 31 Jul 2014 15:27 #32498

Here is the last email they sent me. I feel like i got ripped off.

This email is to let you know that your order is being reviewed by our staff before it can be processed.

This process usually takes a few minutes, however it may take up to one business day in rare cases.

If you wish to expedite the process, please reply to this email with a phone number that we can reach you at and we will call to verify the order.

Kind regards,
PayPro Sales
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Re: Bought the game and received two sales Email 31 Jul 2014 19:38 #32505

  • jericho
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It is best to wait within 48 hours. If the serial isn't in your mail, check your spam filters. An automated mail with the serial number can be determined as spam quite often.

If you have not found an email with the serial number in your mailbox, please, provide us with following information:

● Your full name, country and city;
● Version of the game, which you've bought;
● Your order ID (if remember);
● Your method of payment;
● Time and date when you've paid;
● E-mail, which you entered when paying.

Please send all this information to our e-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Without such information we can't help you.
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Re: Bought the game and received two sales Email 31 Jul 2014 23:26 #32513

  • Tea
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Check your emails carefully again, I thought I didn't get one either, but it just turned out that the serial number was printed above the registration instruction, so I just completely missed it. I had to check through the email a couple to times before I saw it.

Either way, if you are sure you did not receive a serial, just know that this forum is full of people who have already bought and registered their game, so there is clearly something wrong with your order and your problem will be fixed eventually.

I'm not an employee or anything, but just keep looking into the problem and hopefully something will be done.
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Re: Bought the game and received two sales Email 01 Aug 2014 00:51 #32518

One is the order ID the other one is above the review email above there is random numbers and letters, but when i put it inside the game it says it's not valid.

EDIT: Just sent an Email to the support team hopefully this issue gets resolved
Last Edit: 01 Aug 2014 02:51 by Jinglebells.
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