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"City Car Driving" general discussion forum for English users
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TOPIC: Installation problem

Installation problem 11 Sep 2014 22:32 #34876

Hello/bonjour, je ne parle pas anglais... j'utilise google Translate :

when I run the installation it tells me that ...



I really try everything...

could you help me. thank you
Last Edit: 11 Sep 2014 22:33 by chachou.
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Re: Installation problem 12 Sep 2014 13:33 #34894

  • Kivlov
  • Kivlov's Avatar
Try re-downloading the game from one of mirror links:

www.distrib.forward-development.ru/setup/CityCarDriving_En.exe

www.mediafire.com/download/v5w5awreoi72g4a/CityCarDriving_En.exe

We recommend using some download manager to download the game without any errors.

Also try turning off any antivirus or firewall software during the game downloading. It can help in some cases.

And surely run the distribution kit with administrator privileges (right click on it and choose "Run as administrator" in the context menu). During the installation process you should agree on installing all additional software, because it's necessary for correct program operation.
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Re: Installation problem 12 Sep 2014 15:22 #34897

I still have the same problem ....
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Re: Installation problem 15 Sep 2014 14:11 #35017

  • Kivlov
  • Kivlov's Avatar
chachou wrote:
I still have the same problem ....

Hello,

Please contact our technical support team at this address - This e-mail address is being protected from spambots. You need JavaScript enabled to view it

And send them the following information:

1. Your order ID or serial number to identify you as our customer.

2. Attach a screenshot of the error.

3. Attach a DirectX diagnostic file from your PC, where the problem is. To create this file, please, follow these steps:

● From your Windows "Start" button, select "Run..."
● Type DXDIAG in the "Open:" field and hit Enter.
● DXDIAG will start, and may display a prompt that begins "Do you want to allow DxDiag to check if your drivers are digitally signed..." Answer "Yes" to this query if it appears.
● A window entitled "DirectX Diagnostic Tool" appears, and in the lower left corner, a progress meter begins to advance towards the right as DXDIAG collects information relating to the system's hardware and Windows component configuration.
● When the progress indicator disappears, hit the "Save All Information" button. Then save this file as DXDIAG.TXT where it can be easily located. By default, DXDIAG will place this file on your Desktop.

Note: If you do not see a button that allows you to save the output, you will need to log on to Windows as the Administrator.

We will research all this information and then will advise you next steps.
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