Hello Annelies,
Can you send us some more information?
Like:
System specs
dxdiag.info
● From your Windows "Start" button, select "Run..."
● Type DXDIAG in the "Open:" field and hit Enter.
● DXDIAG will start, and may display a prompt that begins "Do you want to allow DxDiag to check if your drivers are digitally signed..." Answer "Yes" to this query if it appears.
● A window entitled "DirectX Diagnostic Tool" appears, and in the lower left corner, a progress meter begins to advance towards the right as DXDIAG collects information relating to the system's hardware and Windows component configuration.
● When the progress indicator disappears, hit the "Save All Information" button. Then save this file as DXDIAG.TXT where it can be easily located. By default, DXDIAG will place this file on your Desktop.
And send us the exact problem thanks.
Best Regards
Patrick